Ek77 Privacy Policy — Your information is completely safe

1Introduction & Commitment

Welcome to ek77. We understand how valuable your personal data is. That is why our Privacy Policy is built on complete transparency — so you always know what information we hold about you and why.

This Privacy Policy applies to all services on the ek77 website and platform. By using the platform, you are considered to have agreed to this policy. For any questions about our Privacy Policy, you are welcome to contact our support team directly.

2What Data We Collect

We collect certain necessary information when you register and use services on the ek77 platform. Without this information, we are unable to provide a proper service.

3How Your Information Is Used

Ek77 uses the data you provide only for specific, defined purposes. We never sell your data to advertisers or use it for anything unnecessary.

• Account Management: Used for registration, login, password reset, and account verification.
• Transaction Processing: Financial information is used to process deposits and withdrawals securely.
• Customer Support: Your data is used to resolve your issues and verify your identity.
• Security Assurance: Used to detect fraud, hacking, and irregular activity.
• Service Improvement: Data is used analytically to improve your experience on the platform.
• Regulatory Compliance: Used to maintain records necessary for fulfilling legal obligations.
• Promotional Communications: Used with your consent to inform you about new offers and bonuses.

4Data Retention & Duration

Ek77 stores your data on secure servers for a defined retention period. Once that period expires, your data is either securely deleted or archived.

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Certain data may be retained for up to 5 years after account closure due to legal obligations.
• Transaction Records: Financial records are retained for up to 7 years.
• Log Files: Log data is typically retained for 90 days for cybersecurity purposes.

5Data Sharing Policy

Ek77 never sells or transfers your personal data to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Required information is shared to process transactions via bKash, Nagad, and Rocket.
• Legal Authorities: We are required by law to provide information in response to court orders or government investigations.
• Fraud Prevention: Limited information may be shared with security partners to prevent fraud.
• Technology Partners: Technology providers supporting platform operations may have limited data access — all of them are bound by confidentiality agreements.

6Cookie & Tracking Policy

Ek77 uses cookies to deliver a better experience on the platform. Cookies are small data files stored in your browser that help remember your preferences on future visits.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and gaming settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Clearing Cookies: You can delete or disable cookies at any time through your browser settings.

7Your Data Rights

As an ek77 member, you have certain important rights over your own data. We always respect these rights.

• Right to Know: Contact support if you would like to know what data we hold about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: In certain cases, you may request deletion of your account and data (subject to legal obligations).
• Data Portability: You can request a copy of your data in certain circumstances.
• Right to Restrict Processing: You can request that your data be used only for specific purposes.
• Right to Object: You can object to your data being used for promotional communications or analytics.

8Child Protection Policy

Ek77 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that we hold any data belonging to a minor, it will be deleted immediately.
• Parents and guardians should keep parental controls active on their children's devices.

9Security Measures

Ek77 uses industry-standard security technology to protect your data. Our security team is active 24/7, staying vigilant against any potential threats.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Verification: Suspicious login attempts trigger additional verification steps.
• Regular Security Audits: Platform security is reviewed and tested on a regular basis.
• Encrypted Storage: All data stored in our database is kept in encrypted form.
• Access Controls: Only authorized personnel have access to specific data.

10Policy Changes & Contact

Ek77 may update this Privacy Policy from time to time. For significant changes, we will make every effort to notify members in advance.

• The effective date of any updated policy will be displayed at the top of the page.
• For major changes, a notification may be sent to your registered mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Send any questions about the Privacy Policy directly to our support team.